Extended warranty for EVA and rubber mats Carsuit

Description

The DD Tuning extended warranty is a separate product that is added to a floor-mat order: it is valid for 12 months from the moment the buyer receives the goods and applies to in-house EVA floor mats and to Carsuit brand rubber mats. If, during normal use, a mat is damaged or loses its properties, it is replaced free of charge. Package contents: 1 electronic certificate.

Which floor mats are covered by the extended warranty

The warranty applies only to two types of floor mats:

• in-house EVA floor mats — vehicle-specific floor mats made of EVA material, collected in the EVA floor mats section;
• Carsuit rubber mats — vehicle-specific rubber mats of the Carsuit brand by Digital Designs, see Carsuit rubber mats.

Other mats from the catalog, including rubber mats from other manufacturers, are not covered by the terms of this warranty. The warranty applies specifically to floor mats: it does not apply to other products in the same order.

What is considered a warranty case

A free replacement is provided if, within 12 months during normal use, the following occurs:

• tears or cracks in the material;
• heavy wear of the mat, for example in the driver’s heel area;
• fading or significant loss of color;
• deformation that causes the mat to lose its shape along the floor contours;
• detachment or damage of the edging;
• delamination of the material.

What the warranty does not cover

Non-warranty cases are those not related to normal use of the mat:

• damage from open flame or hot objects, for example cigarettes;
• damage resulting from intentional mechanical impact;
• loss or theft of the mat;
• damage due to misuse;
• damage resulting from exposure to strong chemicals.

In other words, the extended warranty protects against wear and material defects that appear during normal use of the mat, but not against accidental or intentional damage, fire, chemicals, or loss.

Who needs the extended warranty

The mat receives the greatest load in the driver’s heel area — that is why heavy wear in this spot is listed among warranty cases. The warranty is especially useful if the car is driven a lot every day, as well as in winter and off-road, when dirt, sand, and water accelerate wear. If you plan to sell the car in the coming months, keep in mind that the warranty is valid for 12 months from receiving the goods.

How to arrange the warranty

Add the extended warranty to the cart together with EVA or Carsuit floor mats — it is оформлюється as a separate line item in the order, and the buyer receives an electronic certificate. The period is counted from the day you received the order. To use the warranty, contact a DD Tuning manager. You can choose the mats for your car in the car floor mats section.

The description was prepared with the help of AI based on an analysis of over 1 million phone calls between DD Tuning managers and customers and the company’s knowledge base. We compiled the questions customers ask most often and answers verified in practice.