Author: Radomskyi Maksym VasyliovychIn the rush of developing the transport business, some companies, having “snickered” or choosing the wrong development strategy, forget about the most important thing - about customers. But clients are their main income, regardless of what services they use. To date, the functionality of transport companies is very wide - from the usual delivery to the warehouse to "non-standard" delivery home with the possibility of cash on delivery.
And so let's start with the leader of the transport market, the company "Nova Poshta". This is the largest company in Ukraine for the delivery of various goods. Throughout Ukraine, it has the most representative offices in various small towns, and even villages. In addition, this company has several representative offices in all large, and even small, cities, so that it is most convenient for the client to send or receive his cargo. Over the past 4 years, the company has made a big breakthrough in order processing - from manual entries in the company's warehouse to fully automated ones, with the help of which the client brings an already completed declaration himself. This is very convenient for online stores and wholesale companies. Also, to the advantages of Nova Poshta, you can add the fact that it has a cash on delivery function, which she herself came up with. In addition, in the notes on the declaration of "Nova Poshta", you can add such "functions" as the exchange of goods for goods, the exchange of goods for a bonus card, the exchange of goods for documents ... I am very pleased with the SMS informing (the cargo arrived, the cargo was not picked up ...) transportation tariffs Nova Poshta is “average”, but this is compensated by the functionality. All of the above description puts Novaya Pochta in the lead among competitors. But, unfortunately, this company has a number of questions. Why are there so many warehouse movers in the company, but there is no one to give / take the goods or there is a long queue ??? Why does the company consider volume cargo so expensive, because other companies also have to overpay for the volume, but not 2-3 times!? Why doesn’t the company teach its loaders to correctly calculate the volumetric weight (we conducted an experiment, the actual weight is 9 kg, the employees of the Novaya Pochta company calculated 55kg using their own method, after analyzing we found out the exact volumetric weight, it was 30kg), why should we pay for air?
About the quality of transportation.
Nova Poshta always delivers the goods on time. Very rarely, the cargo disappears (if there were cases, then the cargo was found after a while). But this does not apply to valuable envelopes - very often incomplete envelopes arrive (there is not enough money) or envelopes are generally lost. The big plus is that if you open an envelope in front of them, and something is missing, then the company will definitely compensate the money. What can not be said about the damaged product. There are frequent cases when "Nova Poshta" breaks goods, and even those on which "Fragile" is written and they are securely packed. Your application is accepted, then the legal department contacts you and reads out the decision. In most cases, these are “excuses”, and you may not receive compensation. It's like a lottery.
For example, the absurd solution:
- We send cargo "X" to the client Ivanov I., worth 1200 UAH. On the way to client Ivanov, cargo “X” arrives partially damaged. The client refuses the cargo. We are writing an application for partial compensation - 400 UAH. Damaged parts - we give to the company, we take the whole ones for ourselves. In order not to lose the client, we send him another whole product “X” again, and either the stars are badly located, or magnetic storms - the product again comes bent, and completely. The client again refuses the cargo, and we write a claim again, but for the full cost of 1200 UAH. The goods, in both cases, were insured and securely packaged. Time passes, a phone call comes in from the company's lawyers, and we are told that we want to receive compensation twice for the same product. As a result, we did not receive compensation for any product or for another.
Cargo "X" - chrome lining Mercedes Sprinter
In this paragraph, we will consider another company Intime. It can be called the second company after Nova Poshta. Almost all the functions, she borrowed from her main competitor (see above). It has a lot of representative offices in different cities in Ukraine, but is significantly inferior to the leader. There are several warehouses in each city, but it also ranks second in terms of quantity. It wins over its competitor only with a more humane price for delivery and a more careful attitude to the product. In cases of damage, the payment of compensation is higher than in Nova Poshta
About the quality of transportation. The quality of transportation is very good ... but the timing "kills". In some cities, the cargo can go as much as 5 days!!! When delivering envelopes, there are cases of shortage of money. If you printed it out in the office with them, wait for compensation, but if you are already on the threshold of the door .... you "hit". Very pleased with the sorting of goods - fragile goods are rewound with a red ribbon
Autolux is a former leader among carriers. Once upon a time, the company had the most representative offices and, despite the expensive cost, was the leader among carriers ... but, as they say, "be patient." The number of representations is developing very poorly. The cost of services is still very high. Sometimes it’s annoying to be overly exacting (passport number, full name without errors) - on the one hand, this is correct, but on the other hand, judge for yourself: the cargo came to the girl who wasGennadievna’s patronymic in the passport, Genadievna wrote in the shipping declaration.The girl was not given the cargo. Is this the mistake due to which it is necessary not to issue the cargo? And most of all, I was surprised by the piece of paper that they demand to sign.
There are also such companies as SAT and Delivery on the market. They can be described in a few lines. Such popularity as the above carriers do not enjoy .. The functionality is weak. There are few representations. But there are also a number of advantages that the leaders do not have: They do not break the goods (we did not meet them), the price is more than humane! Particularly in demand from large suppliers (due to the price) - pallets, bulky goods ...
We do not use the services of such companies as Night Express, Your Hour, Mist Express, Euroexpress. We cannot give any ratings for this.
Table in points (percentage of existing ideal)
After looking at the table, we will see the company "Nova Poshta" as a leader. This is an impeccable leader, but who, in any case, needs to work on such items as the cost of shipping bulk cargo and valuable documents. The Intime company is significantly inferior only in the number of representative offices, in other parameters it is more interesting. Autolux - lost ground on all counts. SAT and Delivery are price leaders.
There is only one conclusion - "to each his own." And advice to companies - do not forget about customers!
Author of the article, Maxim Radomsky. When using our article on your site, it is obligatory to place our link
Dear readers, please write your opinion and cases from your practice in the comments. Maybe carriers will read this article - and draw conclusions ???
