Ford Tourneo Custom 2024 review: modern van for business and family

Ford Tourneo Custom 2024 is no longer just a passenger version of a van, but a fully fledged large minivan at the intersection of a business shuttle, a family car, and long-distance transport. The new generation has become more modern inside, better adapted for everyday use, and offers a wider choice of powertrains depending on the market.

The model’s main advantage is simple: there’s proper space for people, sliding doors, a flexible cabin, and a body that genuinely works in real life. But you pay for that with size, a more complicated version selection, and the need to clearly understand your scenario—family trips, transfers, or mixed use.

Model and its place in the market

Tourneo Custom sits in the niche between a classic commercial minibus and a large family minivan. It’s chosen not only for corporate transport, but also as a one-car-for-everything solution: child seats, vacations, bicycles, long trips, and daily routes with lots of passengers.

Who it suits: families who feel cramped in crossovers with a token third row; hotels and transfer services; those who often drive on highways and carry many people or a lot of stuff. Who it doesn’t really suit: those who spend most of their time driving alone in the city, often park in tight courtyards, or want the ground clearance and geometry of a crossover.

Generations and model history

Ford Tourneo Custom as a separate passenger model of the Custom family entered the market in 2012, and the main sales period of the first generation fell on 2013–2022. In 2018, the model received a noticeable update with a more modern interior and electronics.

The current Tourneo Custom 2024 is already the second generation, introduced in 2023, and 2024 became the first full year of its market career. This is where the model stepped from a utilitarian people carrier to a more versatile minivan with a digital cockpit, more flexible cabin architecture, and new powertrain versions.

Engines and transmissions

In Tourneo Custom 2024, the key difference between versions isn’t only power, but the use case. Diesel remains the most rational choice for highway driving, transfers, and high mileage. The plug-in hybrid makes sense where there’s regular charging and lots of city trips. The electric version is interesting for predictable routes, but isn’t equally convenient for every operating pattern.

In terms of real engines for the new generation, it’s worth ориентing on 2.0 L diesels with 136, 150, or 170 hp. The lineup also includes a 2.5 L plug-in hybrid with total output of about 233 hp, and an electric version at 160 kW, i.e., 218 hp. The set depends on the market and on the specific trim level.

Body, dimensions, and chassis

The new Tourneo Custom comes in short and long wheelbase, which directly affects capacity, maneuverability, and third-row usefulness. A strong point of the model is that its almost two-meter height in many versions does not exceed typical parking limits, so it’s more city-friendly than it looks in photos. At the same time, it’s still a large body that takes getting used to.

The chassis is tuned for passenger comfort noticeably better than old utilitarian vans. For long trips, that matters more than dry power figures: less fatigue, softer reactions to expansion joints, and more car-like behavior. But ground clearance here is road-focused, not off-road, so bad dirt roads and tall curbs are not its favorite format.

Interior, comfort, and safety

The main trump card of the interior isn’t just space, but how usable it is. Sliding doors make it easier to load kids and passengers in tight spots, the high seating position simplifies daily use, and in some versions the seats can slide, rotate, or be combined for a specific task. That matters more than simply “a lot of room”.

From the driver’s perspective, the new Tourneo Custom is now closer to a large modern passenger car than to old minibuses. There’s a digital cockpit, a large central screen, modern driver assistance systems, and in higher trims—better materials and richer equipment. Safety systems also depend on trim: automatic braking, lane keeping, adaptive cruise, and cameras are not equally available on all versions.

Everyday use

In real life, Tourneo Custom 2024 is convenient when the vehicle is genuinely loaded with people or cargo. If you regularly have 4–6 passengers onboard, child seats, a stroller, bags, sports gear, or frequent trips out of town—the model fully comes into its own. But if the car is mostly used by one driver in dense city traffic, it quickly starts to feel too large.

Practically speaking, diesel is the clearest choice for intercity driving and high mileage, but not the best for constant short winter trips. A plug-in hybrid is good only when it’s actually charged; otherwise the point of the more complex technology is lost. The electric version is logical for predictable routes, corporate fleets, and urban transfers, but requires discipline regarding charging infrastructure.

Strengths and weaknesses

As a real-life vehicle, Tourneo Custom is strong where you need capacity without stepping up to a big commercial bus. It offers proper passenger seating, a good space reserve, convenient doors, and decent cabin flexibility. But buying it “just in case” without a clear scenario isn’t worth it: ownership costs, size, and version selection then start to irritate.

Tuning and accessories

For Tourneo Custom, tuning makes sense only when it solves everyday tasks. With this model, the first things to look at are not decorative parts, but items that make the interior easier to clean, protect the body, and add useful luggage space. This is especially relevant for family vehicles and transfer cars where the interior is under constant load.

An important nuance: Tourneo Custom 2024 is a new generation, so accessory compatibility must be checked very carefully. Critical points are the body generation, wheelbase length, roof type, and cabin configuration.

What to consider for this model

• Floor mats — basic interior protection for a vehicle that often carries passengers, children, or is used in muddy weather.
• Window deflectors — useful for ventilation in the rain, for highway driving, and for daily use without extra noise.
• Roof racks — the most practical solution when the cabin is filled with people and you end up with more luggage on a trip.

Additionally, it’s worth thinking about door-sill and rear-bumper protection, seat covers, and cargo organization solutions. For business use, these are small things that quickly pay back in cabin cleanliness and body condition.

Conclusion

Ford Tourneo Custom 2024 is a strong choice for those who truly need a large passenger vehicle, not just a trendy crossover with extra seats eating into the trunk. It works well for families, transfer services, travelers, and anyone who constantly carries people and gear, but it’s not especially logical as a solo urban vehicle.

There isn’t one best version for everyone: diesel is for mileage and highway driving, the plug-in hybrid is for mixed city use with charging, and the electric version is for clearly planned routes. This material is based on real selection experience, practice, and real-world use cases—not on dry marketing promises.